HOW TO BUY
Buying Korean cosmetics online has never been so easy; You just have to follow the following steps:
1) Choose the category and subcategory where the product (s) you want to buy is located.
2) View the product / s that interest you. Through a click you will get an enlargement of the photograph; some products have multiple photos.
You can also check its description, composition, reference and price.
3) Select the product, the number of units and add the item to the cart. You can then choose to continue shopping or to process order.
If you want to continue buying, repeat the process. If you want to order, click the place order button to start the purchase process.
Enter all the requested information, shipping and billing address and make sure they are correct.
Select a payment method: Visa or Paypal.
Confirm the order and proceed, where appropriate, to payment.
You will receive an email confirming your order.
In which countries can you shop online?
Currently you can make your purchase in Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland , Portugal, United Kingdom, Czech Rep., Romania, Sweden.
Do you replenish the items with the indication "out of stock"?
If an item is out of stock, we will try to restock it as soon as possible. If there is no stock, the web will indicate that it is out of stock.
Will I receive the same product that I see in the photo?
Is it possible to receive periodic information in my email with the latest news and offers of your domain name?
Yes. Simply by accessing the “Newsletter” you will receive information about the latest news from Korean Beauty Shop
Can I unsubscribe from the Newsletter of your domain name?
In the "Newsletter" section you can easily unsubscribe. Fill in the details and select "submit."
How I can make sure I made my purchase?
Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact email@example.com
Can I remove an item from my order?
Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been dispatched from the warehouse by sending an email to firstname.lastname@example.org
What should I do if I receive a defective item?
Korean Beauty Shop only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, please contact email@example.com
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an item that you have not ordered, contact firstname.lastname@example.org
What form of payment can I use to make my purchase?
We have the following means of payment: Visa, American Express, Mastercard, and Paypal.
For what reason can my credit card be rejected?
Your card may be declined for one of the following reasons
The card could be expired. Check that your card does not exceed the validity date.
The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in SSL encrypted form. The payment system will be made through the secure payment gateway PayPal.
Click here .
More information about shipping, and transit; here
You can also finance your purchase in 3 months without interest at 0% commission by selecting Klarna (pink icon) as the payment method when checking out.
LOSSES, LOSSES OR OTHER TYPES OF INCIDENTS WITH PACKAGE SERVICES
All shipments are made through private courier and with a tracking code. We are not responsible for loss, damage, loss or delay caused by courier services. In case of loss or misplacement, you will be entitled to compensation from the transport company. If your package has been delivered to another person by mistake, we will proceed to the pertinent claim and it will be the transport company that will compensate you. In any case; the courier company must be the one to consider the package lost first - we say this because we know it can be frustrating and time consuming; but there is nothing that we can do more than facilitate the procedures.
Nor are we responsible for possible delays that courier services may suffer during times of greatest demand such as Black Friday or Christmas.
We record this in writing, not because it is something that usually happens; but if passing the process can be slow. We do not leave any client stranded and no one loses their money, but if it were the case, this would be the procedure to follow.
* If the failure is ours, on the contrary, such as sending the wrong merchandise, we will respond ipso facta within 24 business hours.